FAQ

Great question! There are a few key features that make SKYVIEW™ the best and most effective wellness lighting product on the market.

• Designed by Experts – SKYVIEW™ was developed by the same engineers who pioneered the first LED lighting systems for NASA to keep astronauts healthy on the International Space Station. SKYVIEW™ is specifically designed to focus on improving wellness, using research-backed technology.
• Patented Technology – SKYVIEW™ uses a special and unique mix of LEDs, developed by our experts, not available anywhere else. With this patented mix of LEDs, SkyView provides the most effective wellness light for day and night. SkyView also eliminates glare and is visually comfortable. Other wellness lights use basic LED technology which is not as effective and often very bright and uncomfortable.
• 24-Hour Dynamic Light – SKYVIEW™ is a 24-hour (day-to-night) wellness light. Most wellness lighting products focus on just daytime or just evening, which means you need two (2) different lights that have to be controlled separately.
• Automatically Adjusts – SKYVIEW™ automatically adjusts throughout the day based on your schedule — transitioning from sunrise, to daytime, to sunset, and evening — providing optimal wellness light signals from morning to night.

SKYVIEW™ offers incredibly valuable biological benefits by combining the effect of sunlight and skylight to deliver the most effective and radiant wellness lighting solution available. During the day, SKYVIEW™:

• Improves mood
• Improves daytime focus
• Improves daytime alertness
• Improves reaction time

In the evening and night, SKYVIEW™:

• Promotes natural melatonin production
• Helps prepare your body and mind for sleep
• Encourages natural winddown for restful and restorative sleep

LED lighting products are not designed for wellness in any way.

SKYVIEW™ was created specifically for wellness and uses a special and unique mix of LEDs. The patented mix of LEDs allows SKYVIEW™ to deliver the most effective wellness light for day and night while eliminating glare and maximizing visual comfort.

Other wellness LED lights use legacy LED technology which is not as effective for wellness. When basic LEDs are used for daytime wellness, the products are often very bright and uncomfortable.

Even color tuning and tunable white LEDs use basic LEDs which are not designed for wellness and are much less effective than SKYVIEW™.

SKYVIEW™ is easy to set up. Simply download the SKYVIEW™ App and follow the instructions. Once you follow the setup instructions for the mobile app and answer a few simple questions about your sleep and wake schedule, SKYVIEW™ is ready to go!

For more information and detailed setup instructions, please refer to our User Guide.

SKYVIEW™ 2 ships fully assembled. You will need to connect the power cord to the base of the light and then into a wall outlet. Instructions for pairing SKYVIEW™ with the mobile app are also included in the box or can be found on the product page of our website.

SKYVIEW™ 2 Pro ships in one box with two (2) separate pieces to protect the hand-blown glass globe during transit. Simply follow the instructions included in the box to attach the globe to the lamp base once it arrives. You will need to connect the power cord to the base of the light and then into a wall outlet. Instructions for pairing SKYVIEW with the mobile app are also included in the box or can be found on the product page of our website.

Instructions are included in the box or package with your SKYVIEW™ lamp. You can also view our User Guide here.

You do not need to purchase additional light bulbs for SKYVIEW™.

SKYVIEW™ arrives with the light source you need to take your first step to a better you! It includes an innovative combination of light-emitting diodes (LEDs), specially engineered to support healthy circadian rhythms.

Credit and debit card. We also offer Affirm so that you can buy now and pay later.

My organization / school is tax-exempt. How can we place an order?

Please contact orders@bioslighting.com with your order inquiry and our team will assist you with the order process.

Please contact skyview-sales@bioslighting.com and provide your order number, which can be found in your order confirmation email, and we will assist you with this process.

Check the tracking number provided by the BIOS Team for your order, sent via email (check spam if you do not see the notification.) Estimated delivery dates can vary based on weather conditions, traffic fluctuations or failed delivery attempts.

All SKYVIEW™ shipments require a signature upon delivery, the tracking URL provided by the BIOS Team will show the name of the individual who signed for your package upon delivery.

If the tracking status states “Delivered” and you are still unable to locate your SkyView, please use the link below to file a claim with UPS:

https://www.ups.com/guestclaims/create?loc=en_US

The BIOS Team is here to assist if you experience any issues. Contact us at skyview@bioslighting.com

Please send an email to skyview@bioslighting.com with the following information:

• Order # (found on your order confirmation email).
• Photos of damage showing the condition in which the box arrived as well as product damage.

Our team will assist you from there.

The SKYVIEW™ warranty extends for 1 year (12 months) from the original date of purchase.

Technical Support: skyview-tech-support@bioslighting.com

Order Inquiries or General Questions: skyview@bioslighting.com

Currently, SKYVIEW™ is available for purchase in the United States, Canada, and Mexico.

Please contact us directly at skyview@bioslighting.com if you have a commercial scale project outside of North America and we can provide more details on purchasing SKYVIEW™ products in other countries.

We offer both overnight and ground shipping options via UPS. If you are choosing regular ground service, please plan on a 3 to 5-day shipping window once your SKYVIEW™ lamp has left our warehouse.

Shipments to Hawaii may take a few more days to arrive.

The BIOS team will provide a shipment tracking number for your reference and can assist with any questions or inquiries as to your order status.

Yes, you can return SKYVIEW™ within 60 days for a refund, so long as it is in like-new condition, you have the original packaging, and proof of purchase.

We’re confident you’ll love SKYVIEW™ but, if it is not what you expected or you are unsure whether SKYVIEW™ is for you, we strongly suggest waiting to send it back right away.

Instead, use it for two (2) weeks, then pack it up, but hold on to it for seven (7) more days. If you don’t miss the benefits SKYVIEW™ offers after those seven (7) days, send it back for a refund.

In our experience, most people miss the benefits immediately and don’t even want to go one (1) day without SKYVIEW™ by their side.

SKYVIEW™ lasts just as long as a standard LED light bulb – it is designed to last 50,000 hours (about 5.5 years with 24-hour use) – but it also provides industry-leading health and wellness benefits that no other LED light bulb can.

SKYVIEW 2 and SkyView 2 Pro use the same LEDs and provide the same wellness benefits.

SKYVIEW 2 Pro is an award-winning luxury product. Constructed from premium materials, featuring a triple-layer, handblown, translucent glass globe which is supported by a solid-billet aluminum base.

SKYVIEW 2 features a durable acrylic globe with a cast aluminum base that is child-friendly and great for spaces where glass cannot be used.

For a full list of product details and information, please visit the product page here.

SKYVIEW™ requires the use of a smartphone or tablet to run the SKYVIEW™ app for initial setup. Once you have used the app to go through initial setup, you can set it and forget it!

Thank you for your interested in SKYVIEW 2 and SKYVIEW 2 Pro for your business! Please feel free to reach out to us by email at skyview-sales@bioslighting.com

For general SKYVIEW™ inquiries, please direct your questions to customerservice@skyviewlight.com

For all technical support inquiries, please direct your questions to skyview-tech-support@bioslighting.com